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  • ALL ORDERS ARE PROCESSED WITHIN 72 HOURS

  • FREE UK STANDARD DELIVERY

  • 10% off your first order – Use code 10OFF at checkout

Product Personalisation / Customisation – FAQs

Simply add the required details when prompted in the space provided on checkout and our design team will personalise your order accordingly.
The personalised details will be added to your chosen product exactly the same way provided, and we therefore advise customers to ensure correct personalisation details, spellings, capitalisation is provided before you add the item to the basket.
We advise customers to email us promptly soon after they have realised, they have provided the wrong personalisation details. If your order has not been processed, we can make the requested adjustments. On the other hand, a charge may incur depending on the status of the order.
Yes, we offer a one-of-a-kind colour matching service for select products where you can request their desired product(s) to be delivered in a colour other than the one advertised on our site.
Once you have made the appropriate product selection from the drop-down menu, please specify the colour and upload images of any furnishings you would like the product to match.
At Al-Hiba House, we try our best to ensure that customers receive the best colour match results of the end product to be delivered. However, we are unable to guarantee a 100% colour match of the colour requested. With that said, in most cases, we are able to achieve at least 98%-99% colour accuracy.
Please note that colours on the screen can vary depending on the screen and resolution settings; printed colours can also vary due to the different materials they are printed on.
For the utmost peace of mind, once a colour match has been made, we will send you an image of the colour before proceeding with printing the order.
We have endeavoured to make the colours on screen as accurate as possible. However, we are not able to guarantee 100% colour match of the colours of the products on the screen and the actual product. Colours on the screen can vary depending on the screen and resolution settings.
We do not offer gift-wrapping service at present, although we may offer this service in the future insha’Allah.
Yes, we offer an exceptional bespoke design service for all of our products. If you need any customised artwork for your Madrasa, Masjid, Home, Business, School or Special Event, please email us your design specifications and we will contact you to provide the quote and a delivery time frame.
You can choose to customise any design currently available on our website with your specifications or choose to have a completely different design altogether. We will endeavour to match your design specifications 100%.
During the design process, we will continue to communicate with your regularly to ensure the artwork is designed exactly according to your specifications and expectations and send you a design preview before we proceed with printing your order. 
Email us today for more information: sales@al-hibahouse.co.uk