• FREE UK STANDARD DELIVERY

  • 10% off your first order – Use code 10OFF at checkout

  • ALL ORDERS ARE PROCESSED WITHIN 72 HOURS

  • FREE UK STANDARD DELIVERY

  • 10% off your first order – Use code 10OFF at checkout

SHIPPING & RETURNS

SHIPPING

The dispatch time for each product varies depending upon the production time for each item. 

Please see the shipping time for each product below: 

  • Frames & Prints: Dispatched within 48-72 hours via Parcel Force 24 Hours Tracked Service. 

  • Canvases: Dispatched within 3-5 Working Days via Royal Mail, Parcel Force or Evri depending on the size you have ordered. 

  • Mugs, Cushions and all other items dispatched within 24-48 Hours Via Royal Mail Tracked Service 

 

EXCHANGE /RETURNS

Customer satisfaction is our number one priority. However, given the nature of our products, we are unable to offer returns, exchanges or issue a refund unless the order arrived damaged. As all of our products are printed and made on demand.

We regret any inconvenience this may cause to you but we can guarantee that you will be happy with our products and services each time you shop at Al-Hiba House!

If your order arrives damaged we would advise you to send us an email to: customerservice@al-hibahouse.co.uk within 48 hours of delivery with your order number and details of the damage along with some photographs of the damage caused. We will advise the couriers of this and send out a replacement as soon as possible.