Customer satisfaction is our number one priority. However, given the nature of our products, we are unable to offer returns, exchanges or issue a refund unless the order arrived damaged. As all of our products are printed and made on demand.
We regret any inconvenience this may cause to you but we can guarantee that you will be happy with our products and services each time you shop at Al-Hiba House!
If your order arrives damaged we would advise you to send us an email to: customerservice@al-hibahouse.co.uk within 48 hours of delivery with your order number and details of the damage along with some photographs of the damage caused. We will advise the couriers of this and send out a replacement as soon as possible.